Customer Service

Ordering

You can order online, by mail, or by phone.

Payment Methods
We accept the major credit cards--MasterCard, Visa, American Express and Discover. You may also pay with a personal check or a Money order in U.S. dollars. However, if you pay by personal check, please bear in mind that the merchandise will not be shipped until your check has cleared, which could take up to five business days.

Order Online
Purchase AyurBalance products online through our secure server. It's easy and available 24/7. You don't need to register to order, but if you do sign up for an account, ordering next time will be quicker.

Order by Phone
Call us toll free from anywhere in the US: 1-888-479-5873, Monday through Friday, 7.00 am-5.00 pm Mountain Time. Our Customer Service hours are also Monday through Friday 7.00 am-5.00 pm Mountain Time.

Order by Mail
Mail your completed order form with your payment to AyurBalance, Inc., 2735 Heathrow Drive, Colorado Springs, CO 80920. The information should include your name, mailing address, ship to address, e-mail address, telephone number, item descriptions or codes and quantities, and credit card number, expiration date and bill to name and address. Please do not forget to add shipping & handling and tax if applicable.

Privacy

Your privacy is important to us. We will not divulge your personal information to anyone or rent, sell or exchange your name or e-mail address.

Shipping

Orders placed by 1.00 pm Mountain Time Monday through Friday will be processed that same day. Orders received after 1.00 pm will be processed the following day. Orders received from 1.00 pm Mountain Time Friday through Sunday will be processed on Monday.

All of the items in one order must be sent to a single "ship to" address, and all orders must be shipped to a US street address. Please note that UPS does not deliver to PO Boxes or to an APO/FPO address. At this time, we do not ship outside the United States. The dollar value on an order, inclusive of shipping and tax if applicable, is limited to US $300.00 at this time.

We may ship by UPS Ground or USPS, including Priority Mail, at our discretion to get the products to you as quickly as possible.

Shipping & Handling Fees (48 contiguous states)
UPS Ground or USPS:

0.00-0.25 lb -- $1.95
0.26-0.50 lb -- $2.95
0.51-1.00 lb -- $4.95
1.01-2.00 lbs -- $6.95
2.01-3.00 lbs -- $8.95
3.01-4.00 lbs -- $9.95
4.01-7.00 lbs -- $10.95
7.01-12.00 lbs -- $11.95

For expedited shipping schedules and fees, or for orders to be shipped to Hawaii, Alaska or Puerto Rico, or heavier orders (over 12 lbs) please call us at 1-888-479-5873.

Back Ordered Items
If an item you order is not in stock, it will be automatically backordered and shipped when it becomes available, unless you ask us to cancel the backorder. When the backordered item(s) ship, your credit card will be charged only for the merchandise and tax--you will not be charged additional Shipping & Handling.

Sales Tax
Colorado residents must pay sales tax at appropriate rates.

Returns and Exchanges

As your partners in your self-care efforts, our goal is your complete satisfaction. We pride ourselves on the care that goes into the making of the products we offer, and every single one of our products comes backed by a 30-day money back guarantee. If you are not 100% pleased with the products you purchase from us, simply return them within 30 days of the date of your invoice for a full refund of the purchase price. We do not refund the shipping and handling fee charged on your original order. Please call ahead for a return authorization code.

To ensure prompt delivery and to help track packages, we recommend that returns be sent via UPS Ground. Returns must be sent with shipping prepaid; we do not accept CODs. Please include the returns form sent with your original order for quick processing. If the returns form is not available, please make sure you include a sheet of paper with your name, address, telephone number, e-mail address, original order number if you have it, names of items returned with quantities, and your reasons for returning the products in your returns package. Return products securely packed in the original packaging to avoid damage in transit.

Returns should be mailed to:
Returns Dept.
AyurBalance, Inc.
2735 Heathrow Drive
Colorado Springs, CO 80920

It may take up to four weeks to process your return. When the return is processed, the credit card used for the original purchase will be credited with the purchase price of the returned products. For products paid for with a check or money order, a refund check will be mailed to your address.

For goods damaged in transit or wrong goods shipped, AyurBalance will arrange for return shipping by issuing a UPS Call Tag. Please call Customer Service at 1-888-479-5873 to arrange for an exchange.